Frequently Asked Questions


No, Bunker Connect is a cloud based Software as a Service (SaaS). This means you can access Bunker Connect from anywhere in the world as long as you have an internet connection.

At this moment we focus only on buyers and physical suppliers.

We currently focus on Northern-Europe, mainly on Antwerp-Rotterdam-Amsterdam and Gothenburg-Skagen area.

We are available 24/7.


No, just use Bunker Connect as long as you find it useful. You should use our services because they are great, not because we have a contract.

Of course, we use digitization to provide you with great tools, however we are always one call away to help you out with whatever you need.

Yes, please contact us and we will make sure to upgrade you to the required plan.

Yes, all our connected suppliers go through a screening process. Not all make it through.

That's up to you, we have the following standard options: 7, 14, 21 and 30 days.


You can indicate the validity of your offered quote and it's possible to withdraw your quote at any time.

Yes, but it gives you less information about competitive quotes compared to the platform users.

The buyer makes the decision. We only provide all the quotes directly to the buyer.

Yes, all our buyers go through a screening process. We only work with reputable buyers.